Privacy Policy
1. Introduction​
Welcome to Alcerno Group, ("we," "us," "our"). As a leading provider of outsourced services, including on-demand personnel, on-demand tech support, language translation, and emergency management support, we are committed to protecting your privacy. This Privacy Policy details our practices regarding the collection, use, disclosure, and protection of personal and sensitive information from our clients and their associates (collectively referred to as "you" or "your").
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2. Information Collection
We collect and process a wide array of information to deliver our services effectively. This includes, but is not limited to: ​
- Personal Information: Names, contact details, identification documents, and other personal identifiers of you and your associates.
- Business Information: Proprietary business data, project specifics, financial records, and intellectual property pertinent to the services rendered.
- Transactional Information: Payment details, service requests, agreements, contracts, and interaction logs.
- Technical Data: IP addresses, device identifiers, and data related to IT systems and infrastructure in the context of providing tech support services.
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3. Use of Information
The information collected is utilized to enhance service delivery and ensure security. We may use your information for:
- Service Delivery: To execute contracted services, including on-demand personnel, tech support, language translation, and emergency management.
- Security and Compliance: To enforce security measures, prevent unauthorized access, monitor service integrity, and comply with applicable laws and regulations.
- Client Support: To address inquiries, resolve issues, and provide ongoing customer support.
- Transactional Processing: To handle payments, manage accounts, and maintain transaction records.
- Operational Efficiency: To improve services, conduct audits, perform risk assessments, and ensure quality control.
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4. Disclosure of Information
Your information will be disclosed only under the following circumstances:
- Legal Requirements: As mandated by law, including compliance with subpoenas, court orders, and governmental regulations.
- Service Providers: To third-party providers assisting in service execution, bound by confidentiality agreements.
- Business Transfers: In the event of a merger, acquisition, or sale, your information may be transferred as part of the transaction.
- Protection of Rights: To enforce terms of service, protect our rights, or defend against legal claims.
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5. Security Measures
We implement robust security measures to protect your information:
- Encryption: Sensitive data is encrypted during transmission and storage using advanced encryption technologies.
- Access Controls: Strict controls are enforced to ensure only authorized personnel access your information.
- Monitoring and Auditing: Continuous monitoring and periodic audits detect and address security vulnerabilities.
- Incident Response: A detailed incident response plan is in place for managing data breaches or security incidents.
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6. Data Retention
Information is retained only as long as necessary to fulfill the purpose of collection or as required by law. After such purposes are met, data will be securely destroyed or anonymized.
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7. Your Rights
You have the right to:
- Access: Obtain access to the information we hold about you.
- Correction: Request amendments to any inaccurate or incomplete information.
- Deletion: Request deletion of your information, subject to legal obligations.
- Objection: Object to the processing of your information in certain circumstances.
Requests to exercise these rights will be addressed in accordance with legal requirements. Please note that some requests may result in the termination of services provided by Alcerno Group.
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8. International Transfers
Given our global operations, your information may be transferred, stored, and processed in countries outside your jurisdiction. We ensure that international transfers adhere to applicable data protection laws and maintain the highest security standards.
9. Changes to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services after such modifications signifies your acceptance of the revised Privacy Policy.
10. Contact Us
For questions or concerns regarding this Privacy Policy or your information, please contact our legal team at legal@alcerno.com. We are dedicated to protecting your information and will address any concerns promptly and professionally.
This Privacy Policy constitutes a binding legal agreement between you and Alcerno Group. By utilizing our services, you acknowledge and accept the terms herein. Non-compliance with this policy will result in the exercise of all available legal remedies.